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Past Issues
Jan, 2007
What is the Shape of Things to Come?
Feb, 2007
New Methods to Measure Performance
Mar, 2007
Measuring The Things That Matter
Apr, 2007
Products of the Year: These Are the Sharpest Knives in the Drawer
May, 2007
Workforce Management From Forecasting To Optimization
Jun, 2007
Best Practices in Call Center Training
Jul, 2007
Monitoring the Machine
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