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TechEncyclopedia

Special CRM Report

A 3-part supplement dedicated to exploring the welfare of CRM during troubled times.

print this article print this article
email this article e-mail this article
.

.

11/05/2001, 10:36 AM ET

Your A to Z guide to managing customer relations in good times and bad.

Making CRM Work in Uncertain Times

Customer relationship management is centuries-old common business sense. Here are key challenges and techniques to applying CRM concepts and methods in today's business environment.

The Outsourcing Alternative

Contracting out your applications and live-agent services to outsourcers can help you cope with CRM costs and complexities.

Playing and Winning the Numbers Game

Successful ROI strategies for call centers in a challenged economy.


.

Free CallCenter Insider Newsletter

Your Email Address


Optional Areas of Interest
International News
Advice/Tips
Technology
Agent Development
IVR

 

ICMI - Special CRM Report
Events Training Consulting Newsletters Webcasts Blogs
Subscriptions
Current Issue
Past Issues
Join Our Mailing List
Contact Us
Home
 
 
 

 


TechEncyclopedia

Special CRM Report

A 3-part supplement dedicated to exploring the welfare of CRM during troubled times.

print this article print this article
email this article e-mail this article
.

.

11/05/2001, 10:36 AM ET

Your A to Z guide to managing customer relations in good times and bad.

Making CRM Work in Uncertain Times

Customer relationship management is centuries-old common business sense. Here are key challenges and techniques to applying CRM concepts and methods in today's business environment.

The Outsourcing Alternative

Contracting out your applications and live-agent services to outsourcers can help you cope with CRM costs and complexities.

Playing and Winning the Numbers Game

Successful ROI strategies for call centers in a challenged economy.


.

Free CallCenter Insider Newsletter

Your Email Address


Optional Areas of Interest
International News
Advice/Tips
Technology
Agent Development
IVR