Talk Time: 240 sec; After Call Work: 30 sec; Calls: 150 1/2 hr.
|
Agents
|
SL%
in 15 sec.
|
ASA
(in sec.)
|
Agent
Occupancy
|
Avg. Calls
Per Agent
|
|
23
|
14%
|
476
|
98%
|
6.5
|
|
24
|
38%
|
121
|
94%
|
6.3
|
|
25
|
56%
|
55
|
90%
|
6.0
|
|
26
|
69%
|
29
|
87%
|
5.8
|
|
27
|
79%
|
16
|
83%
|
5.6
|
|
28
|
86%
|
10
|
80%
|
5.4
|
|
29
|
91%
|
6
|
78%
|
5.2
|
|
30
|
94%
|
3
|
75%
|
5.0
|
|
31
|
96%
|
2
|
73%
|
4.8
|
|
32
|
98%
|
1
|
70%
|
4.7
|
|
33
|
99%
|
1
|
68%
|
4.5
|
