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Messaging Services Vexed By Interoperability Issues

When will wireless services standardize in the U.S.?

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01/28/2002, 11:06 AM ET

The U.S. Mobile Messaging industry generated revenues of $571 million in 2000 and is projected to surpass $5 billion by 2007. But growth is becoming increasingly hindered by interoperability snafus, according to analysis from Frost & Sullivan

Competing technologies like GSM, CDMA and TDMA have led to closed messaging platforms -- a plague for the expanding market. Furthermore, short message services (SMSs) usually use SMTP to transmit data within their own networks. SMTP does not allow inter-network connectivity.

Because of the lack of interoperability, phone and device manufacturers are developing products that only work on these private networks, compounding the scope of the problem.

Device interoperability in the wireless market can rarely be expected, but it is unclear when vendors might settle on a standard protocol.


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TechEncyclopedia

Messaging Services Vexed By Interoperability Issues

When will wireless services standardize in the U.S.?

print this article print this article
email this article e-mail this article
.

Sprint Fires Its Customers
Executive Interview: Intervoices Ken Goldberg
The Fading Away of the TUI
Customer Contact Technologies in 2015
Head-mounted Interpersonal Communications Gear
Q&A: Interactive Intelligence Helps Migrate to Total UC Faster
Full-Spectrum Business Continuity
UC Pays Off In "Customer Productivity"
Amdocs Survey Findings Released
It's Time to Cut the Cord
.

01/28/2002, 11:06 AM ET

The U.S. Mobile Messaging industry generated revenues of $571 million in 2000 and is projected to surpass $5 billion by 2007. But growth is becoming increasingly hindered by interoperability snafus, according to analysis from Frost & Sullivan

Competing technologies like GSM, CDMA and TDMA have led to closed messaging platforms -- a plague for the expanding market. Furthermore, short message services (SMSs) usually use SMTP to transmit data within their own networks. SMTP does not allow inter-network connectivity.

Because of the lack of interoperability, phone and device manufacturers are developing products that only work on these private networks, compounding the scope of the problem.

Device interoperability in the wireless market can rarely be expected, but it is unclear when vendors might settle on a standard protocol.


.

Free CallCenter Insider Newsletter

Your Email Address


Optional Areas of Interest
International News
Advice/Tips
Technology
Agent Development
IVR