NICE Systems says that its recording tools are being used by Zurich Cantonal Bank, a leading bank in Switzerland. The bank, NICE says, has expanded its use of the technology provider's CEM digital voice recording solution to increase voice recording flexibility for its financial operations in Zurich and 111 bank branches throughout the canton of Zurich.

"Cost effective voice recording systems management and flexibility are very important to us. Nicelog's integration with Alcatel's networked DR link enables us to record phone calls for all our branch offices from one central location, eliminating the need to install, maintain, and operate hundreds of separate recording devices," says Felix Rieser, head of telecommunication systems with Zurich Cantonal Bank.

NiceLog records all calls handled by voice trading systems in Zurich Cantonal Bank's head office in Zurich. Using Alcatel's 4400's PCX Networked DR Link, Nicelog is also providing recording on demand capabilities for Zurich Cantonal Bank's 111 branches. NICE says it is the only company that provides recording using the networked DR link.

NiceLog's recording on demand enables employees to trigger recording based on the content of the call. This solution also includes centralized archiving enabling employees to access recordings from any location. Etrali, telecom integrator for the financial community, provides integration, operation services and maintenance of the Nicelog solution.