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TechEncyclopedia

Call Center Measurement: Quality Assurance, Performance, and the Quest to Do Better

Roundtable Wrap-Up: Call Center Measurement

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01/06/2003, 7:15 AM ET

This is an open forum, where all informed opinions are welcome. The discussion will be led by:

Keith Dawson, Senior Editor, CommWeb

Roundtable Resources:

  • Recommended Reading - Related content to this discussion.
  • Register for Email Updates - Receive informative electronic updates on this discussion.
  • Roundtable FAQ.
  • The Wrap-Up - A summary and highlights of the discussion.


    • Message Boards - Show Topics

    Starting Thoughts : (Moderated by Keith Dawson ) :

    Search: | Post New Topic |
    Topic Topic Starter Replies Last Post
    Metrics for Call Center Mgr   klg Pleasant -   3/04/2003 12:11 PM EST
    Informal Contact Center performance   artr 1   1/30/2003 09:20 AM EST
    Will QM Work For Me? How Do YOU Know?   Charlie Garcia 15   1/28/2003 06:07 AM EST
    Starting Thoughts   Keith Dawson 11   1/28/2003 05:58 AM EST
    Quality in the call center has changed   Oscar Alban, Witness Systems -   1/17/2003 10:52 AM EST
     

     

    Search: | Post New Topic |
     

    This is a public forum. CMP Media and its affiliates is not responsible for and does not control what is posted herein. CMP Media makes no warranties or guarantees concerning any advice dispensed by its staff members or readers. Community standards in the message center do not permit hate language, excessive profanity or other patently offensive language. Please be aware that all information posted to this forum becomes the property of CMP Media LLC.

    Important Note: The Message Center is NOT intended for commercial messages or solicitations of business.

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