Events Training Consulting Newsletters Webcasts Blogs
Subscriptions
Current Issue
Past Issues
Join Our Mailing List
Contact Us
Home
 
 
 

 


TechEncyclopedia

FedEx Opens Doors For Small Businesses

By --Cheryl Rosen

print this article print this article
email this article e-mail this article
.

.

Improving the Effectiveness of Speech and IVR - May 13-14 , 2008

Coaching Part 3: Inspiring Employees - May 16, 2008 (11am-1pm Eastern)

The ABCs of Grammar - May 20, 2008 (2-3:30pm Eastern)

07/26/2000, 1:24 PM ET

Bob Naughtrip has been thinking about opening an online storefront for his soccer-apparel and -equipment business for five years. But it took a new small-business program from FedEx Corp. to, well, get the ball rolling.

The FedEx eCommerce Builder program offers companies with sales in the $100,000-to-$20 million range the tools to put up a bare-bones E-commerce storefront on FedEx.com's Main Street at no cost. They're not even asking for a solid commitment to use FedEx as the delivery service, though clearly that's the point.

"This product is not solely about building a Web page for small businesses," says David Roussain, FedEx VP of E-commerce. "It's about using a trusted provider to enter the Internet economy and open a new selling channel to grow their businesses."

The menu of moderately priced services includes Web design and hosting, order management, real-time financial settlement, and shipping and fulfillment. Already, 35 merchants have signed up for the service, which uses a co-branded software package from Orbit Commerce Inc. For now, only overnight delivery is available for goods bought on Main Street, but the company will add less-expensive ground service in the fall.

"FedEx pretty much held our hand through designing our site," says Naughtrip, owner of two SoccerPlus stores in suburban Chicago and a new one on FedEx Main Street. "We've been considering this for a long time, but we didn't know quite how to go about attacking it, and we didn't have the money to get creative. Hopefully people will find us and we'll get some incremental business."


.
International Call Center News
Call Center Advice/Tips
General Call Center News
Technical Call Center News
Agent Development News
Speech Interface News
Your Email Address
Get descriptions on all our eNewsletters