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Thursday, November 17, 2005
New Call Center Report - November 11, 2005
An irregular compendium of call centers that are opening, closing, and making the news around the world.
- United Airlines will close its 230-employee Denver reservation center in January to save the bankrupt company money.
9News Denver, 17 Nov. 2005
- Technical support outsourcer Stream, which is based in Richardson, Texas, is opening a call center in Szczecin, Poland to cater mostly to the German-speaking market in Europe, but will offer support in other Eastern European languages as well.
PR Newswire, 15 Nov. 2005
- New York's First Funds is planning a call center in Goa, a small state on India's west coast. This will be Goa's first multinational call center. First Funds gives business owners unsecured advances on future credit card sales.
Business Standard, 14 Nov. 2005
- T-Mobile's Oakland, Maine call center has 300 employees just three months after opening, surprising the business community. L.L. Bean halted plans to build a call center in the same business park because it thought there weren't enough workers for both companies. T-Mobile's center draws from 67 communities, some distant.
Boston Globe, 13 Nov. 2005
- New York's mayor Bloomberg announced he will expand the city's successful 311 helpline. The 311 operators will work with the United Way to field calls about social services. The United Way will hire 100 operators.
New York Times, 11 Nov. 2005
- Ohio's Cardinal Health is opening a 500 person call center in Sherwood, Arkansas. This is the second call center for Sherwood this year; FTD opened one here in October.
Sherwood Voice, 11 Nov. 2005
- DirecTV may open call center in Missoula, Montana. It could employ as many as 800 people. The company is looking into another city as well. DirecTV opened call centers in Tulsa, Oklahoma and Huntsville, Alabama in 2004.
Missoulian, 9 Nov. 2005
- Nashville-based ClientLogic has opened a contact center in Nederland, Texas, its second new domestic site this year.
Nashville Business Journal, 8 Nov. 2005
- Ohio's Safe Auto Insurance Co. is adding a call center in Sterling, Colo., northeast of Denver. It will be their fourth center, and it will have 250 seats.
Business First of Columbus, 8 Nov. 2005
- Avaya recently helped flower marketing consortium FTD open a Sherwood, Arkansas call center. The call center will employ as many as 500 people. FTD coordinates flower delivery for about 20,000 independent florists in North America.
Avaya, 7 Nov. 2005
- Bank of America recently opened a call center in Boston's Dorchester section. It will have 230 employees.
Winston-Salem Journal, 5 Nov. 2005
- Akron, Ohio-based InfoCision Management Corp., one of the country's largest telemarketing companies is planning a Dayton-area call center that will employ 250 people. InfoCision recently opened two call centers in Columbus, Ohio.
Dayton Business Journal, 4 Nov. 2005
Posted by Keith Dawson on Thursday, November 17, 2005 at 2:38 PM
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