Call Center Report: November 23-December 1

• Franklin, North Carolina-based tax preparation software company Drake Software is opening a call center in Dillsboro, North Carolina. Drake has one center in Franklin for tech support. The new center will employ about 20.
  
  Smoky Mountain News, 1 Dec. 2005

• Dublin, Ireland outsourcer Influent is buying up call centers from Apac Customer Services, which is getting out of the telemarketing business. Influent bought a 144-seat center in Quincy, Illinois in October and an Ottumwa, Iowa center that will employ 50, this month.
  
  Columbus Business First, 29 Nov. 2005

• Edinburgh, Scotland-based bank HBOS is closing their Greater Manchester Insure call center. 256 jobs will be lost.
  
  ITnews, 29 Nov. 2005

• Bangalore-based outsourcer 24/7 Customer is opening a center in Hyderabad, India with 800 employees. 24/7 Customer has five other centers in Bangalore, Hyderabad, and Chennai.
  
  Hindustan Times, 29 Nov. 2005

• It's Your Group, a UK and India call center outsourcer has closed a 70 person center in Lowestoft and another in Leeds in the UK.
  
  Eastern Daily Press, 25 Nov. 2005

• Optus, the Australian division of the Singapore-based phone company Singtel will cut 800 call center jobs in Australia and replace them with positions in Mumbai, India.
  
  Singapore Business Times, 24 Nov. 2005

• Teltech Holdings, which opened a call center in Amherst, Nova Scotia, Canada in September will be adding 75 new jobs. The center opened with 100 employees, and expects to reach a peak of 360.
  
  CanadaEast.com, 23 Nov. 2005
  

  Posted by Harry Sheff on Thursday, December 1, 2005 at 11:12 AM