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Tuesday, January 17, 2006
Call Center Report: Jan 10-16
A weekly compendium of call centers that are opening, closing, and making the news around the world.
- British outsourcer Vertex will move 100 call center jobs to New Delhi, India. The losses will be spread around the company's call centers in Knowsley, Prescot, and Manchester.
Hindustan Times, 16 Jan. 2006
- Athens, Texas will get a 250-person call center that will handle state 211 calls for the Texas Health and Human Services Commission. The Athens center is one of four 211 centers. The others are in Austin, Midland, and San Antonio.
Tyler Morning Telegraph, 13 Jan. 2006
- Rosetta Stone, the language learning software company will open a call center in Boxtel, The Netherlands, run by the Dutch multilingual outsourcer HECC Alliance. The center will handle calls in twelve languages from Europe, the Middle East, and Africa, with as many as 200 agents.
Sourcewire, 12 Jan. 2006
- Verizon Wireless will hire 80 new agents for its Henrietta, New York call center. Verizon hired 300 new employees at this center last year.
WHAM 13 Rochester, 11 Jan. 2006
- Salt Lake City, Utah-based outsourcer Teleperformance is opening a call center in Bacolod City, Philippines. The center, under construction now, will hire about 800 people. It will handle customer service calls for American clients.
Visayan Daily Star, 11 Jan. 2006
- Deerfield, Illinois-based outsourcer APAC Customer Services will close its Waterloo, Iowa call center in March. The 300 person center is one of Waterloo's biggest employers. APAC is closing many of its outbound centers as a result, some speculate, of the Do-Not-Call registry.
WFC Courier, 10 Jan. 2006
Posted by Harry Sheff on Tuesday, January 17, 2006 at 11:45 AM
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