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Tuesday, February 28, 2006
Call Center Report: Feb. 19-28
A heaping helping of our weekly compendium of call centers that are opening, closing, and making the news around the world. See our new Weekly News Briefs in the news well on the front page for summaries of the week's sometimes sordid, sometimes tragic worldwide call center news.
- Dearborn, Michigan-based outsourcer Percepta say it isn't closing its 120-person Glasgow, Scotland call center, despite reports to the contrary. The center handles calls from European Ford and Jaguar customers.
The Scotsman, 28 Feb. 2006
- Dell opened its new Ottawa, Ontario call center with 100 agents and 100 more in training. As the Call Center Report mentioned in December, Dell's Ottawa center is expected to employ 500 in the next year.
Ottawa Business Journal, 27 Feb. 2006
- US Airways will add 150 reservations agents to its 200-person Reno, Nevada call center. The airline is "reshoring" its Philippine outsourced jobs back to the U.S.
KOLO 8 News, 27 Feb. 2006
- Kansas City, Missouri-based lock/line will not open a 500-person call center in Joplin, Missouri as planned. The cancellation may be because of the city's recent job growth; fewer people in the area need jobs now.
Joplin Globe, 25 Feb. 2006
- The former Certegy call center in Middleton, Wisconsin is closing after the company's merger with Fidelity National Information Services. The center employs 350 people.
WKOW TV News, 24 Feb. 2006
- AT&T is closing a 212-person Pittsburgh call center. The center's calls will be handled by AT&T's Lee's Summit, Missouri call center after the closing.
Pittsburgh Business Times, 24 Feb. 2006
- AT&T is also closing an Appleton, Wisconsin call center. Of the 400 jobs there, 50 will be lost. Some people will be offered early retirement. AT&T's Milwaukee center, about two hours away, will absorb the jobs -- if agents are willing to drive that far.
WFRV 5, 24 Feb. 2006
- Workers at an Auckland, New Zealand call center for Restaurant Brands will go on strike on Febraury 24. The company operates KFC, Pizza Hut, and Starbucks outlets in New Zealand.
Scoop.co.nz, 24 Feb. 2006
- Newtown, Pennsylvania-based outsourcer ICT Group will hire 50-60 people at its Wilton, Maine call center -- good news after Bank of America announced it will close four of their centers in Maine.
Morning Sentinel, 23 Feb. 2006
- Directory assistance outsourcer Infonxx opened a call center in Wichita, Kansas with 580 employees. The company plans to hire about 400 more.
Market Wire, 22 Feb. 2006
- Denver-based phone company Qwest is opening a 600-person call center in Logan, Utah. Qwest has two call centers in Salt Lake City, one of them for Spanish-speakers.
Daily Herald, 22 Feb. 2006
- Scottsdale, Arizona-based outsourcer Fusion Marketing Partners has opened a call center in Santa Maria, California with 35 employees. They hope to hire 60 more soon.
Lompoc Record, 21 Feb. 2006
- Bank of America is closing four more call centers, this time in Maine. 350 people will lose jobs. The bank will keep 2,000 agents at other Maine call centers for now.
WMTW 8 News, 21 Feb. 2006
Posted by Harry Sheff on Tuesday, February 28, 2006 at 12:28 PM
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