The online world is full of people who are getting wise to the ways of the call center industry. Irritated consumers are learning how to game everything from IVR systems to whole customer service workflows.

Here's one: on a blog called I Will Teach You To Be Rich (give yourself airs, why don't you) a guy has posted a sample excel spreadsheet that callers should use to keep track of the "lies and promises" call centers make to customers.

So, what do you learn from this? Don't tell the customer something if you can't follow through on it. Stuff we learned in kindergarten still applies: don't lie when you say you're gonna do something. Tell the truth to the caller.

No fewer than 15 people left comments on that blog adding more ideas and suggestions for keeping YOU honest.

And it all stemmed from a single horrific experience that the writer had with a call center at Sprint. Way to go, telco.