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Thursday, March 9, 2006
Call Center Report: Feb. 28-Mar. 7
A rather large dose of our weekly compendium of call centers that are opening, closing, and making the news around the world. See our new Weekly News Briefs in the news well on the front page for summaries of the week's sometimes sordid, sometimes tragic worldwide call center news.
- Citibank will be hiring 400 people to work in its new call center in Tucson, Arizona. Parent company Citigroup has another call center in Tucson for its Citi Card division.
Arizona Daily Star, 7 Mar. 2006
- Nashville, Tennessee-based outsourcer ClientLogic will open a call center in Las Cruces, New Mexico, hiring at least 150 people at first, and as many as 600 later.
El Paso Times, 4 Mar. 2006
- Dallas, Texas-based Alliance Data Systems is closing its Reno, Ohio call center. 150 jobs will be lost. The Reno center is closing, the company says, because its three Columbus area centers are growing.
Marietta Times, 3 Mar. 2006
- PepsiAmericas is closing its Fort Wayne, Indian equipment service call center to shift calls into its Fargo, North Dakota center. The Fargo center employs 180, and will add 25. No information on how many jobs will be lost.
The Forum, 3 Mar. 2006
- Florida-based Global Response is opening a call center in Iron River, Michigan in June, creating 85 jobs.
WLUC TV 6, 3 Mar. 2006
- The Monroe, Louisiana-based rural phone carrier CenturyTel is shutting down its Mountain Home, Arkansas call center. 40 people lost their jobs, part of a 275-person layoff for the company nationwide.
Baxter Bulletin, 2 Mar. 2006
- Reston, Virginia-based Tier Technologies, which specializes in outsourced service for government clients, will run a child support call center for the state of Virginia. The center will open in Martinsville and may employ "dozens."
WXII 12 News, 2 Mar. 2006
- Englewood, Colorado-based outsourcer TeleTech is closing its 325-person Enfield, Massachusetts call center. The eight year-old center mostly took calls from Citibank customers, but it also handled Hurricane Katrina government aid calls for part of last fall.
The Republican, 2 Mar. 2006
- The UK's Cable & Wireless will be cutting its 5,500-person workforce by about 3,000. Call centers in the Scottish cities of Glasgow and Bellshill (Lanarkshire) may lose staff.
Evening Times, 1 Mar. 2006
- Amazon.com is moving its European customer service headquarters from Slough, outside London, to Cork, in the Irish Republic. Amazon expects an easier time finding multilingual agents in Cork.
Financial Times, 1 Mar. 2006
- Kansas state officials are planning a rural call center to deal with child support enforcement in the state.
Hutchinson News, 1 Mar. 2006
- Comcast is hiring 25 people at its Everett, Washington call center, citing demand for its home phone service.
HeraldNet, 1 Mar. 2006
- The Deeside, Flintshire-based UK frozen food company Iceland is cutting 84 jobs at its call center after last year's £2 million in losses.
BBC, 1 Mar. 2006
- Firstplus, a loan division of UK-based Barclays Bank, is hiring 100 new agents in Cardiff, Wales as it begins to operate its own call center after outsourcing for a while. They hope to hire 150 more in the next five years.
IC Wales, 1 Mar. 2006
- Canadian outsourcer NuComm wants to add 200 people to the 300-person staff at its Brockville, Ontario call center, but it doesn't expect to get enough applicants. Company representatives fear that potential applicants think they'll be doing outbound telemarketing. The center handles inbound cable and internet service calls.
Brockville Recorder & Times, 28 Feb. 2006
Posted by Harry Sheff on Thursday, March 9, 2006 at 10:51 AM
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