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Monday, March 20, 2006
Call Center Report: Mar. 8-20
The Call Center Report skipped a week on account of a lack of news. So here's two, that's right, two weeks in one. And don't forget to check our new Weekly News Briefs in the news well on the front page for summaries of the week's sometimes sordid, sometimes tragic worldwide call center news.
- United Bulgarian Bank opened a new bilingual (Bulgarian and English) call center for its account holders.
The Sofia Echo, 20 Mar. 2006
- Outsourcer Advanced Call Center Technology is hiring 180 full time night agents at its new Johnson City, Tennessee center.
Kingsport Times-News, 18 Mar. 2006
- Verizon Wireless will be hiring 150 new agents at its Columbia, South Carolina call center. The center employs 1,400.
WIS TV 10, 18 Mar. 2006
- Outsourcer Ardington Fulfilment will be hiring 50 agents for its Cleator Moor, Cumbria (UK) call center.
News & Star, 17 Mar. 2006
- British Airways is closing a Belfast, Northern Ireland call center and "all of its 17 UK high street travel shops" because Internet bookings have made them unnecessary.
DM Bulletin, 16 Mar. 2006
- Fort Lauderdale-based outsourcer PRC is hiring 175 workers in Tampa.
Miami Herald, 14 Mar. 2006
- SHPS, an outsourcer specializing in health care, has hired 200 new agents for its Lousiville, Kentucky call center after getting a customer service contract with Solon, Ohio-based MemberHealth.
MSNBC, 12 Mar. 2006
- Canadian outsourcer SNC-Lavalin ProFac opened a call center in Campbellton, New Brunswick, with 100 employees. The outsourcer will be serving itself at this center.
New Brunswick Telegraph-Journal, 8 Mar. 2006
- Dell will be adding 400 employees to its 1,000-employee Oklahoma City call center, which opened in late 2004, and expanded in late 2005.
Houston Chronicle, 8 Mar. 2006
Posted by Harry Sheff on Monday, March 20, 2006 at 2:08 PM
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