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Tuesday, April 4, 2006
Call Center Report: March 28-April 4
Here is your weekly update on the call centers that are opening, closing, and making news worldwide. And don't forget to check our Weekly News Briefs in the news well on the front page for summaries of the week's sometimes sordid, sometimes tragic worldwide call center news.
- NHS Direct, a UK health information service, is considering cutting a third of its staff in the Kendal, Cumbria, England call center.
North-West Evening Mail, 4 Apr. 2006
- Schaumburg, Illinois-based Virtual Agent Services will open its fourteenth call center in New Brunswick, Canada. The center will be in Bouctouche, and it will open with 50 employees.
Canada East, 4 Apr. 2006
- Regency Travel & Tours will be the first travel agency in the Persian Gulf nation of Qatar to open a twenty four-hour call center. The center's 75 agents are all certified by the Washington, D.C.-based hotel chain Marriott as "sales specialists."
Gulf Times, 3 Apr. 2006
- The Australian electricity utility ETSA will open a call center in Adelaide for big blackouts. Smaller blackouts will be handled by a different center, in the neighboring state of Victoria. 67,000 South Australia homes experienced blackouts during a heat wave in January.
Sunday Mail, 2 Apr. 2006
- The Indiana Bureau of Motor Vehicles opened a new 42-person call center in the Indiana Government Center in Indianapolis. By most accounts, this central center should be a huge improvement over the Bureau's previous system.
FortWayne.com, 31 Mar. 2006
- We reported in February that AT&T was closing its Pittsburgh call center; the company has decided to keep it open. The decision may have to do with the Pennsylvania Public Utility Commission's plans to investigate how the closing would affect AT&T's quality of service.
Pittsburgh Business Times, 31 Mar. 2006
- Texas-based Brinks Home Security is hiring 120 people in the next two months for its West Knox County, Tennessee call center. The center employs 100 now, and hopes to reach 400.
Knox News, 30 Mar. 2006
- Continental Airlines opened a call center in Diegem, Belgium, near Brussels to handle reservations from eleven European countries. The center is staffed by 54 people from various countries.
Luchtzak Aviation, 30 Mar. 2006
- Cleveland suburbs have a new 911 call center. Most of the cost of the new Westlake, Ohio center was paid for by a FEMA grant.
Newsnet 5, 29 Mar. 2006
- Synergy Development will open a call center in the Pacific island nation of Fiji. The first phase of the opening will be an outbound operation, the second, inbound -- both serving North America.
Fiji Times, 29 Mar. 2006
- Motorola is opening a call center in Duffield, Virginia with about 100 employees.
Kingsport Times-News, 29 Mar. 2006
Posted by Harry Sheff on Tuesday, April 4, 2006 at 3:12 PM
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