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Tuesday, April 18, 2006
Call Center Report: April 12-18
In this week's update on the call centers that are opening, closing, and making news worldwide: Bank of America expands a call center instead of closing it? It's true! Also -- openings in Malaysia, New Zealand, Ghana, Zambia, Wales, and Estonia.
- Nottingham-based financial services company Jigsaw is opening a 100-person call center in Bridgend, Wales.
NewsWales, 18 Apr. 2006
- The Maori, the indigenous people of New Zealand, have opened the Tolaga Bay Contact Centre to educate the local population about technology, and to promote local businesses.
Gisborne Herald, 18 Apr. 2006
- Washington, D.C.-based outsourcer Rising Data Solutions is opening a call center in Accra, Ghana.
Voice of America News, 17 Apr. 2006
- Hilton Hotels' European bookings call center in Tallinn, Estonia is hiring 50 new agents, growing the agent ranks to more than 300.
Hotels Magazine, 17 April, 2006
- Mobile phone company Celtel Zambia recently opened a 42-seat call center in Lusaka, Zambia.
Mobile Africa, 15 Apr. 2006
- The Mayalsian bank Malayan Banking Bhd has opened a call center with a staff of 300. The center handles as many as 20,000 calls per day from the bank's seven million customers.
Business Times, 15 Apr. 2006
- Qwest Communications' 280-person Sioux Falls, South Dakota call center will be getting 120 new agents and an expansion to accommodate them.
Aberdeen News, 14 Apr. 2006
- Bank of America, which has been making news by closing many of its call centers, is actually expanding one. The Wichita, Kansas center will get a bigger space and 35 new employees by October.
Wichita Eagle, 13 Apr. 2006
- BSA Sales will be hiring 75 new technical sales agents for its Greenville, South Carolina call center in the next few years. The company does marketing for tech companies like IBM and Hewlett Packard.
Expansion Management, 12 Apr. 2006
Posted by Harry Sheff on Tuesday, April 18, 2006 at 4:17 PM
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