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Tuesday, April 25, 2006

Call Center Report: April 19-25

In this week's update on the call centers that are opening, closing, and making news worldwide: Mostly domestic news and one item from China.

  • Cleveland-based Life Line Screening, a company that does preventive health screenings, will open a call center in Jackson Township, Ohio. It will employ 120 people.

    CantonRep.com, 20 Apr. 2006

  • Chicago-based real estate and money manager Jones Lang LaSalle is opening a 150-agent call center in Pittsburgh

    Pittsburgh Business Times, 19 Apr. 2006

  • Marshalltown, Iowa is getting a new 50-agent Iowa Department of Human Services call center.

    Times-Republican, 19 Apr. 2006

  • The City of San Francisco needs 9-1-1 emergency operators -- 70 of them. There were only 119 in March.

    KESQ News 3, 19 Apr. 2006

  • Teleperformance USA, the American arm of a Paris-based outsourcer, opened a call center in Akron, Ohio that it expects to employ 700 people (400 full-time equivalents).

    Akron Beacon Journal, 19 Apr. 2006

  • The Qwest Communications call center in Helena, Montana is closing, resulting in 70 lost jobs. A Qwest representative pointed to a trend in 350 to 500-person call centers in the company as the reason for the closing.

    Helena Independent Record, 18 Apr. 2006

  • Beijing, China is opening a call center in June for the reporting of intellectual property violations.

    CRIEnglish.com, 18 Apr. 2006

Posted by Harry Sheff on Tuesday, April 25, 2006 at 11:44 AM

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