|
Tuesday, May 2, 2006
Call Center Report: April 26-May 2
In this week's update on the call centers that are opening, closing, and making news worldwide: Verizon is making big cuts after its MCI buy, Belfast is reeling after Prudential announces a big closing, and UK marketer LBM offers to pick up a third of Prudential's victims.
- Dubai-based Emirates Airlines will open a 450-seat call center in Mumbai (a.k.a. Bombay), India.
Economic Times, 2 May 2006
- The African nation of Uganda has opened a call center for the Uganda Revenue Authority for taxpayer inquiries, with separate lines for domestic and international taxes.
AllAfrica.com, 1 May 2006
- The City of Savannah, Georgia opened a 311 call center to handle municipal inquiries.
WTOC 11 News, 1 May 2006
- Verizon is planning some massive lay-offs after its merger with MCI. 1,661 employees at MCI call centers in Austin, Texas; Greenville, South Carolina; Sioux City, Iowa; and Springfield, Missouri will be out of work soon.
All Headline News, 29 Apr. 2006
- Cable and Wireless Jamaica will be outsourcing part of its call center to Accent and 200 CWJ employees are wondering if they'll be left behind; the outsourcer may offer them jobs.
Radio Jamaica, 27 Apr. 2006
- Millennium Teleservices of Canada will open its third Canadian call center, this one in Oshawa, Ontario. It will employ 150.
Durhamregion.com, 26 Apr. 2006
- Virginia-based market researcher Issues and Answers is opening a call center in Iron Mountain, Michigan. The firm also announced a new call center for Houghton, Michigan a few weeks ago.
WLNS 6 News, 26 Apr. 2006
- Insurance giant Prudential is closing its Belfast, Northern Ireland call center. All 500 employees will lose their jobs.
RTE Business, 26 Apr. 2006
- The U.K. direct marketing company LBM is interested in hiring 130 of the 500 workers being laid off in Belfast, Northern Ireland by Prudential.
Belfast Telegraph, 27 Apr. 2006
- Naples, Florida-based Sky Angel, a Christian satellite television service company is moving its call center to Cleveland, Tennessee. It will hire 50 people this year and hundreds more later.
Chattanooga Times Free Press, 25 Apr. 2006
Posted by Harry Sheff on Tuesday, May 2, 2006 at 4:49 PM
|
 |
Free CallCenter Insider Newsletter
|
