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Tuesday, May 9, 2006
Call Center Report: May 3-9
In this week's update on the call centers that are opening, closing, and making news worldwide: Dell is hiring 1,000 in Canada, UK cable co NTL is firing 4,000, and Nicaragua opens a center without any clients.
- Pennsylvania-based Applied Card Systems is closing its Huntington, West Virginia credit card processing call center. The company says the closing is because of "market conditions," but it may have something to do with the consumer protection lawsuits brought by Attorneys General in West Virginia, New York, and Minnesota.
WKYT News, 8 May 2006
- U.K. cable and communications company NTL is laying off 4,000 workers, many of them call center agents. The company will outsource much of its call center operations, some to Indian firms.
ic Wales, 8 May 2006
- The computer company Dell will hire 1,000 people at its new 500-person Ottawa, Ontario call center.
IT News Online, 7 May 2006
- Bank of America, which appears frequently in the Call Center Report for its closings, is shutting down a 120-person center in Richland, Washington and three Seattle-area centers. They will be consolidated into larger centers.
Tri City Herald, 5 May 2006
- The government of Nicaragua has opened a 450-seat call center to try to attract outsourcing business, but it has no takers yet.
Miami Herald, 5 May 2006
- Charter Communications of St. Louis will close their 130-person call center in Kingsport, Tennessee, along with six other U.S. centers. 1,400 workers nationwide will lose their jobs.
WCYB News, 4 May 2006
- Australian communications company Telstra is opening a 100-person call center in Perth, Australia
IT News Online, 3 May 2006
- First Coast Service Options, a subsidiary of Blue Cross and Blue Shield of Florida, is closing its Baymeadows, Florida call center when its Medicare contract expires in June. 114 agents who work on that contract and 22 who work on another will lose their jobs.
First Coast News, 3 May 2006
- Sony Gulf, the electronics firm's Middle Eastern division, introduced a single toll free number for its United Arab Emirates call center.
Trade Arabia, 3 May 2006
- The U.K. satellite television company Sky is starting a call center in Uddingston, Lanarkshire, Scotland that will employ 350 sales agents.
Daily Record, 3 May 2006
Posted by Harry Sheff on Tuesday, May 9, 2006 at 4:52 PM
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