Today we try something editorially that we've never done before. It's May 1, and as always on the first of the month, our latest issue goes live on the website at www.callcentermagazine.com. We know that a monthly "issue" doesn't mean as much as it used to in these web days.

So here's what we're doing. You can still read the entire text of the current May issue of Call Center Magazine.

But you can also read the text of every interview we did for one of the features in it, our article about Hosted Tools. You can see how each vendor answered each question, through more than 20,000 words of material. Naturally we can only select choice bits for the print edition of the magazine. But online, there's no reason why someone with a really powerful need to learn as much as possible about hosting shouldn't have access to every bit of research we can gather.

Each interview is listed on the Current Issue page. Take a look - it's a fascinating insight into how vendors think. We're going to be doing more of this kind of thing, so tell us what you think of it. Still to come, the background info for our Workforce Management articles, and in the coming weeks a blizzard of data from our June feature on IP and Call Routing. We won't make you wait till June 1 for that, there's no reason web readers can't have at it early.

Here they are:

The Verint Interview
The UCN Interview
The TeleTech Interview
The Telephony@Work Interview
The Sento Interview
The Pipkins Interview
The Five9 Interview
The Customer Relationship Metrics Interview
The Cosmocom Interview
The BeVocal Interview
The Aspect Interview
The Echopass Interview