|
Tuesday, May 23, 2006
The Call Center Report: May 10-23
This week: a double issue with news, openings, and closings from Scotland, Ireland, Wales, Jamaica, and America.
- Glasgow, Scotland will be getting 500 new call center jobs. Outsourcer Response Handling Limited will hire the new agents with assistance from a government grant.
The Herald, 23 May 2006
- Cardiff, Wales is setting up a police non-emergency and Cardiff council call center. 50 jobs will result.
IC Wales, 20 May 2006
- E-Trade will close its 500-person Rancho Cordova, California call center in August. The jobs will be redistributed in six other company call centers around the U.S.
Sacramento Bee, 18 May 2006
- Gateway Inc. is closing its 130-person Kansas City call center. The call center once had 1,500 workers.
Los Angeles Business, 17 May 2006
- Nashville, Tennessee-based Healthways is opening a call center in Cary, North Carolina. It will employ about 150 nurses who will answer disease management questions.
Triangle Business Journal, 17 May 2006
- Outsourcer Contact 4 is opening a call center in the Irish island of Achill. It will hire 56 people, a big number for the small island.
Western People, 17 May 2006
- Theme park operator Universal Orlando is closing its 50-person in-house call center. The company will outsource to Schaumberg, Illinois-based Virtual Agent Services.
Wichita Eagle, 15 May 2006
- Lockheed Martin, the defense contractor better known for airplanes, is opening an immigration hotline call center in Albuquerque, New Mexico, part of a contract with the Department of Homeland Security. It will employ about 350 people. The company is also expaning its Indianapolis, Indiana call center.
Fort Wayne, 12 May 2006
- Cable operator Charter Communications is closing seven of its 13 call centers in the U.S., putting 1,400 employees out of work, including 480 in the company's Irwindale, California call center.
SGV Tribune, 11 May 2006
- The Iowa Department of Human Services is moving its child-support recovery call center from Des Moines to Marshalltown, Iowa. The 50 employees are expected to commute to the new center.
Des Moines Register, 10 May 2006
- Electrical utility Public Service New Hampshire will expand its Manchester, New Hampshire call center as a part of its owner's (Northeast Utilities) consolidations -- it's closing four centers and expanding two.
Boston Globe, 10 May 2006
- AOL is laying off 1,300 help-desk agents as a response to subscriber losses. AOL's dial-up service has been losing business to faster and cheaper alternatives. The 780-person call center in Jacksonville, Florida is closing, and the company will make cuts at the centers in Tuscon, Arizona, and Ogden, Utah.
New York Post, 10 May 2006
- E-Services Ltd expects to hire 1,600 workers for its Jamaican call centers this year.
Jamaica Observer, 10 May 2006
Posted by Harry Sheff on Tuesday, May 23, 2006 at 11:54 AM
|
 |
Free CallCenter Insider Newsletter
|
