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Wednesday, June 28, 2006
The Call Center Report: June 21-28
The latest in call center openings and closings from around the world.
- The 911-emergency call center in Pima County (Tucson), Arizona is hiring for eight agent positions.
KVOA, 27 June 2006
- Bloomington, Illinois-based outsourcer Afni is opening a 400-person call center in San Antonio, Texas.
My San Antonio.com, 26 June 2006
- Irish telecom company Imagine Communications Group will be opening a 300-person call center in Armagh, Northern Ireland.
BBC News, 26 June 2006
- Ontario-based outsourcer NuComm International is opening a 375-person call center in Wichita, Kansas to handle calls for telecom and cable clients.
Wichita Business Journal, 23 June 2006
- Canadian outsourcer On-Line Support is hiring 60 people for its ten year-old call center in Kentville, Nova Scotia.
Chronicle Herald, 23 June 2006
- United Airlines is closing its 120-person Barboursville, West Virginia call center in August. The center's agents, who handle United Airlines Mileage Plus calls, will be given the chance to transfer to a South Dakota center.
Herlad-Dispatch, 22 June 2006
- Outsourcer Affiliated Computer Services is opening a 600-person call center in San Antonio, Texas. The center will handle tech support in Spanish for a mobile phone company.
Expansion Management, 21 June 2006
- Affiliated Computer Services will be opening another center in Salt Lake City in August, also for mobile phone service tech support.
MSN Money, 21 June 2006
- Indiana-based outsourcer Accent Marketing Services is opening a 450-person call center in Hot Springs, Arkansas to take calls for a mobile phone company.
Today's THV, 21 June 2006
- Citizens Communications is opening a 500-person call center in DeLand, Florida, but it will be closing all but three of its 14 centers in the next two years to save money.
Rochester Democrat and Chronicle, 21 June 2006
- Fidelity Investments will open a 400-person call center in Jacksonville, Florida in the fall. Fidelity hopes to reach 1,200 workers there eventually.
BankNet 360, 21 June 2006
- Omaha, Nebraska-based West Corporation is hiring 100 people for its Huntsville, Alabama call center. The six year-old center has 800 workers now.
WTVM, 21 June 2006
Posted by Harry Sheff on Wednesday, June 28, 2006 at 1:48 PM
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