The Anonymous Cog, that cogitating call center manager -- and the best call center agent/blogger blogging today -- has hung up the headset. No more blogging about the call center.

After "655 posts, 2 years, 7 months, 3 days-I've had enough..." the Cog wrote in his final post. "I'm ready to live life, and there's no room for Call Center Purgatory anymore. It takes too much time, and has become counter productive."

The Cog blogged about more than just call center work. His blog was often quite personal. The last few months' entries have been dedicated to his very personal spiritual serial novel -- something that had little to do with call centers.

But his call center writing was solid. For some reason almost all of his entries over the two years he blogged were posted at 1:23AM. He had a long list of readers in and outside the call center business. For all, his posts on the ups and downs of answering phones all day were both an education and a therapy session. We'll miss his wit and his observations. That sounds like a eulogy. He's quite alive, and he's decided to keep his blog up on the web for a while. He'll even answer e-mails, he says. But no more posts.

Here are a few of his best:

• How to truly piss a customer off
  
• 45 Minutes!!
  
• The Squeaky Wheel
  
• Call Centers Mean Never Having to Say "You're Sorry"
  
• Lies That Never Work
  
• "But You've Got to Help Me! I'm Pathetic, Don't You See?"
  
• Oh, Please, Oh Please Mr. Customer, Please Don't Threaten Me!
  
• Desperation around me...