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Monday, September 25, 2006
Call Center Report: September 18-25
The weekly call center report is back. This week: news from the Philippines, Texas, Ohio, Kentucky, and more.
- Verizon Wireless is building a call center in Huntsville, Alabama with the cooperation of Vodafone Group. The 1,300-agent call center will open next year.
MSN Money, 21 Sept. 2006
- Infinity Resources, which markets CD's and DVD's, is opening a call center in Ottawa, Illinois with 125 agents.
My Web Times, 21 Sept. 2006
- Little Rock, Arkansas-based wireless phone company Alltel opened a 350-agent bilingual call center in El Paso, Texas recently. The firm may be hiring 100 more agents soon.
El Paso Times, 21 Sept. 2006
- Omaha, Nebraska-based West Corp. is hiring 500 agents for its Universal City, Texas (San Antonio) call center. West's nearby San Antonio center employs 2,600 agents.
My San Antonio, 19 Sept. 2006
- InfoCision Management Corp. is hiring agents to fill 48 seats in the Christian division of its expanding Riverside, Ohio (Dayton) call center. The Christian division currently has 20 seats.
Dayton Business Hournal, 19 Sept. 2006
- Camping World, a recreational vehicle retailer, moved its call center to Denver, Colorado to save money a year and a half ago. Now it's moving back to its previous location in the company headquarters in Bowling Green, Kentucky. With the relocation, the center will add 40 agents.
WBKO News, 19 Sept. 2006
- The Philadelphia-area outsourcer ICT Group is opening its third call center in the Philippines. With the new center, ICT Group has 2,800 seats in the Philippines, supporting some 30 clients worldwide.
Balita.org, 19 Sept. 2006
- Outsourcer The Results Companies of Florida is hiring 125 workers for a Patrick County, Virginia call center. The new center, which will handle some insurance calls, will train as many as 80 employees to be licensed insurance agents.
Martinsville Bulletin, 19 Sept. 2006
Posted by Harry Sheff on Monday, September 25, 2006 at 1:32 PM
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