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Friday, September 29, 2006 Lose a Customer the Easy WayYet another example of the way customer service blunders can become amplified in today's supercharged media environment: Citibank changes my service, downgrades, loses me The money quote: "Think of all the money they spend getting customers, and all the money they earn from our transactions. Think how easy it is to keep us. They had to actively change to lose me. And they did." And the beauty of this whole thing is that the guy normally doesn't write about his customer service peeves. He writes about television. But now that he has a platform to talk, he chooses to talk about how a big company screwed him. That's what I mean by the super-empowered angry customer. Posted by Keith Dawson on Friday, September 29, 2006 at 10:18 AM This is a public forum. CMP Media and its affiliates are not responsible for and do not control what is posted herein. CMP Media makes no warranties or guarantees concerning any advice dispensed by its staff members or readers. Community standards in this comment area do not permit hate language, excessive profanity, or other patently offensive language. Please be aware that all information posted to this comment area becomes the property of CMP Media LLC and may be edited and republished in print or electronic format as outlined in CMP Media's Terms of Service. Important Note: This comment area is NOT intended for commercial messages or solicitations of business. |
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