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Monday, October 9, 2006
Call Center Report: September 25-October 2
News updates from America, Canada, the U.K., and the Dominican Republic.
- St. Louis, Missouri-based cable TV company Charter Communications is closing six call centers around the U.S., laying off 1,000 workers in Alabama, California, Michigan, New York, Tennessee, and Texas. The agent positions will be outsourced to Englewood, Colorado-based TeleTech, which operates centers in Canada, Mexico, and the Philippines.
Fairfield County Business Journal, 25 Sept. 2006
- AT&T is repatriating 2,000 call center jobs from a broadband tech support center in India. The move back to America is the result of a salary and benefits deal with the Communications Workers of America.
ARS Technica, 25 Sept. 2006
- Outsourcer Stream is opening a second call center in the Dominican Republic, with 450 agents. The first center employs 800. Both centers will be serving two unnamed U.S. clients.
PR Newswire, 25 Sept. 2006
- Canadian outsourcer Minacs Worldwide is not only keeping its Sakatoon, Saskatchewan call center (though labor costs are rising); it's also hiring 120 agents to work on the Apple computer tech support contract.
The StarPhoenix, 26 Sept. 2006
- A Capita call center that handles TV Licensing calls in Darwen, Lancashire, England, is hiring 130 agents.
Blackburn Citizen, 26 Sept. 2006
- APAC Customer Services is looking for 400 new agents for its Tucson, Arizona call center. Agents will handle calls for a healthcare-related client.
KVOA TV Tucson, 26 Sept. 2006
- DIRECTV opened a 1,000-agent call center in Missoula, Montana. It hopes to fill 600 positions by year's end.
Techrockies, 26 Sept. 2006
- Teleperformance USA is hiring 200 agents in Silver City, New Mexico.
KRQE News 13, 26 Sept. 2006
- Toledo, Ohio-based United Collection Bureau is opening a 450-agent call center in Tucson, Arizona.
KOLD News 13, 28 Sept. 2006
- InfoCision Management is hiring 100 in Columbus, Ohio. Half of the positions will be given to home-based workers.
Columbus Dispatch, 30 Sept. 2006
- Windstream Communications closed its Texarkana, Texas call center, laying off 250 workers.
Texarkana Gazette, 30 Sept. 2006
- A call center operated by Gem is hiring 300 agents in Belfast, Northern Ireland for work on four new outsourcing contracts, including one with Play.com.
BBC News, 2 Oct. 2006
- St. Louis, Missouri-based National Asset Recovery Service is creating 350 positions in Cape Girardeau, Missouri. As long as local residents show up for the job fair later this month.
Southeast Missourian, 2 Oct. 2006
Posted by Harry Sheff on Monday, October 9, 2006 at 11:53 AM
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