ICMI/Call Center Magazine Network

Outsourcer Stream will open a 1,000-seat call center in Sergeant Bluff, Iowa.

Eart Times, 10 Oct. 2006
Air New Zealand may close its 86-person Christchurch, New Zealand call center because online ticketing has reduced calls. The airline has been making lots of cuts lately -- 70 clerical jobs are going to Fiji, the company announced last month.

Newswire.co.nz, 12 Oct. 2006
Canadian wireless company Fido is opening a 130-person call center in Burnaby, British Columbia.

Canada.com, 12 Oct. 2006
Bank of America expanded its Wichita, Kansas call center operations. The 285-person center grew into a new space and added 60 workers. BoA's acquisition of credit card company MBNA increased calls to the bank.

Houston Chronicle, 12 Oct. 2006
The state of Virginia's Department of Motor Vehicles is hiring 38 people for its Altavista, Virginia call center. The Department will add 21 people when its South Boston backup site opens.

News & Advance, 13 Oct. 2006
Outsourcer TCIM Services is hiring 200 more agents for its 250-person Tulsa, Oklahoma call center.

KSWO 7 News, 14 Oct. 2006
The city of Sacramento, California is losing 911 emergency agents to nearby suburbs that pay better. The city has lost 58 agents in two years. The 48 current agents are working overtime to keep up.

Sacramento Bee, 14 Oct. 2006
Desjardins General Insurance Group opened a call center in Quebec City, Quebec.

Newswire.ca, 16 Oct. 2006

Posted by Harry Sheff on Monday, October 16, 2006 at 3:31 PM