The Cogitating Call Center Manager at the blog Call Center Steel Cage Death Match may be giving up the call center blogging business with the imminent closure of his center.

What we like about the Cogitating Call Center Manager (we'll call him CCCM) was that he didn't just blog about call center office politics, which we admit can be all-consuming; he opined about bigger issues, like Paul English and the Get Human affair:

As much as I rail against a lot of call center "stuff", like scripts, and "retention" etc., I just can't get behind this Gethuman. It seems, on one hand, to be all about his hatred for IVRs, but then he includes a place to rate your customer service experience with any company you choose to. So is it poor customer service from phone agents that he has issue with, just IVRs, or both? I can't really tell, because the sweeping phrases like "consumer movement", "change the face of customer service", and "volunteers who demand high quality customer service" all sound like he has an issue the whole shebang.

If this reads like a eulogy, it's because we've seen so many bright, articulate call center bloggers stop blogging in the last year. The Anonymous Cog was another blogger that stopped blogging. We eulogized his blog in September.

We'll be sorry to see the Cogitating Manager go if he does in fact move on. Any other agents or managers out there want to start blogging about call centers?