Does anyone out there in call center land have any policies about not talking to callers who call from cell phones while driving?

My aunt asked me recently if I knew of any call centers with such policies; I do not. She works in a center run by a non-profit organization that does lengthy interviews with people, many of whom are busy and need to use commuting time for the interviews. Her center is working on a policy wherein agents ask the interviewee if they are calling from a cell phone while driving and politely ask them to reschedule if they are.

What do you think about this?

When we see a call center angle in the mainstream media, we dive on it. It's a dubious one here, granted, but we'll tell you about it just the same.

For those of you who don't watch American Idol, Sanjaya Malakar is a mediocre singer of mixed Indian and Italian ancestry who has a large following, probably based on his flamboyance.

A rumor circulated that his reality show success was actually based upon Indian call center agent support, a rumor that the Associated Press deemed scandalous enough to debunk:

As for the theory that Indian call center operators are phoning in votes for Malakar: Most workers have calls automatically dialed for them by computers. They couldn't even call next door if they wanted to.