Most of our readers know about ICMI's fact-filled no-nonsense info bazaar Queue Tips -- it's one of our most popular web features. It's not just a forum for call center professionals to ask questions and get answers from their peers -- it's also a searchable database of call center knowledge.

But did you know that you could be getting Queue Tips updates every other week in your email inbox? Queue Tips is also an email newsletter, and ICMI's Ted Hopton just sent out the 100th edition today.

To get the Queue Tips newsletter, visit the Queue Tips website or click here and enter your email address.

And don't just read Queue Tips -- participate. Share your knowledge. Ask a question.

Here are some of the latest topics covered in Queue Tips:

From our renowned QueueTips section, another weekly selection of hard questions and good advice:

INTERNAL INSTANT MESSAGING IN THE CALL CENTER

From our renowned QueueTips section, another weekly selection of hard questions and good advice:

Starting this week, a new feature... we're highlighting the best call center tips from our awesome QueueTips message boards.