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Product Spotlight: WiredRed Software's e/pop Web Conferencing
WiredRed Software has released its first conferencing product. We had the opportunity to chat with founder and CEO Allen Drennan about the new offering, over a web conference, of course.
Unified Communications Labtest: Callware's Callegra.UC
Very solid-looking system looks to "the next big thing" and Microsoft's .NET architecture.
SER Solutions Adds Live Monitoring to Predictive Dialer
The system lets you listen to agents' calls and view agents' screens.
Wedding Knowledge and Content
KnowledgeBase's latest version of its software introduces new content management capabilities. How do these enhancements affect your commitment to managing knowledge? The relationship between knowledge and content is at the heart of our test drive.
Wireless LANs: Freedom vs. Security?
What are wireless switches and gateways, and do you need them?
The Right Call on Quality
Verint Systems' ULTRA quality monitoring suite.
Speaking the Language
Employment Technologies' e.Skills Bilingual multimedia simulation software.
Changing Directions
We reveal how multimedia routing, and routing in general, are evolving beyond the mechanics of communication to encompass how your center connects with customers.
E-mail Security at the Gateway
Dedicated e-mail security appliances provide the protection required for this essential business application.
Tarari's Anti-Virus Content Processor and XML Content Processor
The content processor resides on a PCI card for simple integration.
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