http://www.callcentermagazine.com ICMI is a global leader in call center consulting, training, publications and membership services. The ICMI mission is to help call centers (contact centers, help desks, customer care, support centers) achieve operational excellence and superior business results. Through the dedication and experience of its team, uncompromised objectivity and results-oriented vision, ICMI has earned a reputation as the most trusted resource in the industry. en-us Copyright 2004-2005, CMP Media LLC. Tue, 3 Jul 2007 09:00:00 EDT http://www.callcentermagazine.com/showArticle.jhtml?articleID=200001938 Tue, 3 Jul 2007 05:00:00 EDT http://www.callcentermagazine.com/showArticle.jhtml?articleID=200900147 Tue, 3 Jul 2007 05:00:00 EDT http://www.callcentermagazine.com/showArticle.jhtml?articleID=199703591 Fri, 1 Jun 2007 05:00:00 EDT http://www.callcentermagazine.com/showArticle.jhtml?articleID=199703595 Fri, 1 Jun 2007 05:00:00 EDT http://www.callcentermagazine.com/showArticle.jhtml?articleID=199703610 Fri, 1 Jun 2007 05:00:00 EDT http://www.callcentermagazine.com/showArticle.jhtml?articleID=199703934 Fri, 1 Jun 2007 05:00:00 EDT http://www.callcentermagazine.com/showArticle.jhtml?articleID=199703938 Fri, 1 Jun 2007 05:00:00 EDT http://www.callcentermagazine.com/showArticle.jhtml?articleID=199500718 Thu, 10 May 2007 15:21:00 EDT http://www.callcentermagazine.com/showArticle.jhtml?articleID=199202423 Tue, 1 May 2007 05:00:00 EDT