http://www.callcentermagazine.com ICMI is a global leader in call center consulting, training, publications and membership services. The ICMI mission is to help call centers (contact centers, help desks, customer care, support centers) achieve operational excellence and superior business results. Through the dedication and experience of its team, uncompromised objectivity and results-oriented vision, ICMI has earned a reputation as the most trusted resource in the industry. en-us Copyright 2004-2005, CMP Media LLC. Wed, 5 Sep 2007 20:36:00 EDT http://www.callcentermagazine.com/showArticle.jhtml?articleID=201804357 Wed, 5 Sep 2007 20:34:00 EDT http://www.callcentermagazine.com/showArticle.jhtml?articleID=201002100 Wed, 18 Jul 2007 16:31:00 EDT http://www.callcentermagazine.com/showArticle.jhtml?articleID=201000727 Wed, 11 Jul 2007 11:58:00 EDT http://www.callcentermagazine.com/showArticle.jhtml?articleID=201000294 Mon, 9 Jul 2007 16:11:00 EDT http://www.callcentermagazine.com/showArticle.jhtml?articleID=200900141 Tue, 3 Jul 2007 11:31:00 EDT http://www.callcentermagazine.com/showArticle.jhtml?articleID=200000758 Tue, 26 Jun 2007 12:36:00 EDT http://www.callcentermagazine.com/showArticle.jhtml?articleID=199906092 Thu, 21 Jun 2007 16:16:00 EDT http://www.callcentermagazine.com/showArticle.jhtml?articleID=199905488 Tue, 19 Jun 2007 16:41:00 EDT http://www.callcentermagazine.com/showArticle.jhtml?articleID=199900611 Tue, 5 Jun 2007 00:08:00 EDT