CosmoCom says it will acquire Surf & Call Solutions Ltd., a privately held corporation in Israel that grew out of Vocaltec (a VoIP company whose systems today power 25% of the world's revenue-generating international VoIP minutes).

Like CosmoCom, Surf & Call's primary market focus is on providing hosted services platforms for telephone companies and other network service providers. With Surf & Call platforms, telcos can empower their business customers to web-enable their existing contact centers.

Surf & Call interoperates seamlessly without changing existing call center technology and provides the highest level of shared browsing experience available without changing existing web sites. Telcos can create their own brands for the service. For example, Deutsche Telekom calls the service "FreeCall Online," and Bezeq calls it "ClickTalk" and "ClickBack."

Surf & Call technology is intended to fit with CosmoCom's flagship product, CosmoCall Universe. "Surf & Call widens the functionality of our offering to service providers, especially for services to existing call centers, such as network-based callback, integration with legacy call centers, and shared browsing. Having these value-added offerings for existing call centers is a real plus for service providers," Sonesh said.

Surf & Call also brings major customer relationships, such as Deutsche Telekom and Bezeq, and well developed opportunities in the same carrier market space that CosmoCom targets.

CosmoCom customers such as BT, France Telecom, KT (formerly Korea Telecom), NTT, and others are good candidates to add Surf & Call capabilities to their CosmoCom platforms. "We will fully support Surf & Call's current customers and will aggressively pursue the new opportunities," said Sonesh.