Self-service has emerged as a top priority for call centers. In the 1990s and into the early part of this decade, lower labor costs have been among the leading goals of and justifications for implementing self-service. That's why speech technologies, particularly speech recognition, are so important right now.
Call Center Magazine and Commweb have collected this listing of our editorial resources on speech recognition technologies to make it easy for you to get up to speed on this critical issue with a minimum of fuss.
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Backgrounders & Trends
Speech Technology - Evolution or Revolution?
An assessment of the current state of speech technology, from guest writer Brian Garr of IBM.
Speech Recognition Goes Mainstream
Why speech recognition is emerging as an essential component of customer service.
Open New Doors With Hosted Speech
Call centers have more choices than ever when it comes to deciding how to deploy a speech recognition system. Here's how speech recognition outsourcers can help.
Tech Outlook: 2005
An overview of four top applications to watch in 2005 - of which speech is key.
The Changing Face of Speech Rec
As speech becomes ubiquitous throughout call centers, we look at how the technology is changing and how speech providers are making it easier for you to implement.
Speech Analytics - The Next Level of Performance Management
We know what agents are doing with their time, we just don't always know if it's good, bad or in-between.
How QM Recording Is Changing For the Better
We look at what you can expect from quality monitoring vendors in the near future.
Recent Technology News
Angel.com, MScript Launch Voice CRM Apps
Mercom Systems Intros Audiolog 3.3
AVST Launches CallXpress 7.71 Unified Communications
TuVox Acquires NetByTel's Hosted Speech Rec Tools
Microsoft Unveils (Possible) Next Stage of Speech Server
Brooktrout / Esnatech / Iwatsu Partner On Speech-Enabled Unified Messaging
IBM and Avaya Integrate Audio with Collaboration Tools
New Speech-Enabled Automated Attendant System
ScanSoft To Purchase Nuance
Cisco and IBM To Integrate Speech-Based IVR
AVST Adds Speech Rec to CallXpress Messaging Platform
Performer TrueCTI Predictive Dialing System Now Supports Brooktrout Speech Boards
ArtiSpeech Version 2.0 Released
TrendMiner Speech Analytics Tool Updated
VeoDesign Development Suite Certified For Use With Microsoft Speech Server
Avaya Speech Platform Automates AAA Services
Pronexus VeoConnect Auto-Attendant Certified For Use With Microsoft Speech Server
AudioCodes, Vail Systems Offer SIP Bundles For Microsoft Speech Server Developers
Developer's Platform For WordALERT Key Word Spotting Products Debuts
Nuance and Angel.com Team To Bring Hosted Speech Apps To SMBs
Talk back to us about Speech!
