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TechEncyclopedia

Speech Recognition Goes Mainstream

Why speech recognition is emerging as an essential component of customer service.

By Masha Zager

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Why Is It Taking So Long For Speech Technology To Catch On?
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10/01/2005, 12:00 AM ET

Do You Hear What I Hear?

The following companies offer software, equipment and advice for implementing speech recognition in call centers.

Aspect Software
978-952-0200

Avaya
866-GO-AVAYA

Edify
800-944-0056/408-982-2000

Empirix
781-266-3200

Enterprise Integration Group (EIG)
888-344-4487/925-362-1700

Genesys
888-GENESYS

IBM
800-IBM-4YOU

Intervoice
800-700-0122

LumenVox
877-977-0707/858-707-0707

Microsoft
800-MICROSOFT

Nuance (merged with ScanSoft)
781-565-5000

Sterling Audits
877-504-5145/702-228-8556

Syntellect
800-788-9733/602-789-2800

TuVox
408-625-1700

Unveil Technologies
781-890-7333

Voxify
510-545-5000


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