DMG Consulting has released its 2006 Speech Analytics Market Report. The report is a comprehensive survey of the emerging speech analytics market, designed to help end-users choose systems appropriate for their applications. Speech analytics software uses speech recognition technology to capture patterns, problems, and potential business intelligence from voice call recordings.

The DMG report predicts that 2006 will be the first year call centers will embrace the full potential of speech analytics. Widespread adoption is imminent, and DMG forecasts a 120% growth rate this year.

These speech analytics systems should give users a return on investment within a year, the report says, especially with the prices being driven down by the tremendous market growth and vendor competition.

The 2006 Speech Analytics Market Report includes:

• A description of the compelling benefits of speech analytics for enterprises, contact centers and their customers
• Review of current and projected speech analytics uses in the contact center, sales, marketing and other departments throughout the enterprise
• Analysis of the vendor landscape, including detailed product functional, technical and pricing comparisons
• Assessment of the underlying speech analytics technologies and predictions of market innovations that will greatly enhance its accuracy and usability
• Market share data and five-year projections

Donna Fluss, Principal of DMG Consulting and the author of the report says, "The2006 Speech Analytics Market Report is a thorough and objective analysis of the emerging speech analytics market, covering all generally available software-based products and new offerings due out later in the year. This 200-page Report demystifies speech analytics applications. It explains how they work and shows forward-thinking managers how these solutions are being used in contact centers and other operating areas to improve profitability and enhance the customer experience."