Nemesysco, an Israeli company which specializes in emotion detection through voice analysis, has announced the availability of the QA5 software development kit. This package is designed to enable call center equipment vendors and system integrators to implement Nemesysco's emotion detection technology into their call center products.
QA5 uses Nemesysco's layered voice analysis technology to detect and measure anger, stress and other relevant emotions that may arise in call center conversations. In online use, QA5 can analyze ongoing calls in real-time, and alert agents and supervisors when "problematic" or "important" call events occur. In offline use, QA5 may be used to identify patterns of interaction within calls, and evaluate specific aspects of customer service quality. In conjunction with LioNet, Nemesysco's advanced learning system component, the software allows one to define, train and detect real-time, self-defined emotions, or tag archived conversations according to pre-defined criteria.
Nemesysco was founded in 2000, and offers a range of products for homeland security, law enforcement, insurance fraud detection, CRM, medical applications and entertainment.
