What if I told you that there is a proven way that you can lower turnover, handle call spikes, raise customer satisfaction, hike productivity, shrink sick days and medical costs, and limit tardiness? Now what if I told you that this method provides disaster recovery, can cut between 10% and 15% of your costs and still keep your customer service onshore with Americans (and culturally similar Canadians)? In addition, with this strategy a 100-seat call center could save over $10 million across five years.

Chances are you would flood my inbox with messages. You may even wish to pay me to speak with you or work for you as a consultant.

But the solution is literally on your doorstep: at home. By leaving the call center or what I call "premise-based office."

I won't take the consulting fee. But I can recommend others who will.

They helped me with the research for Home Workplace, a book that I have just written on home working setup and management for CMP. You can buy the book, of course, which will be available shortly on Amazon and through CMP Books.

As we've written before, call centers that have home working have realized productivity gains and cost savings. They found that they could attract better quality, more flexible employees who would never stuff themselves into premise-based call centers. And their labor pools were no longer limited by commuting distance.