Jacada, a provider of unified desktop and process optimization tools for customer service operations, announced that Omnium Worldwide has chosen Jacada WorkSpace and Jacada Fusion to automate its claims validation processes and accelerate the identification of incorrectly paid and overpaid claims.
Omnium Worldwide, which is headquartered in Omaha, Nebraska, offers healthcare cost containment services as well as insurance recovery services for companies across North America.
According to the companies, as part of an initiative within its claims verification division, Omnium Worldwide wanted a solution that would add automation directed toward the process of validating insurance claims.
With a goal to improve customer service while reducing the cost of operations, Omnium researched services that could simplify the complexity of the claims processing environment without requiring a rewrite or replacement of existing application software.
After evaluating several alternatives, Omnium selected the Jacada unified service desktop solution to enhance existing technology investments, while consolidating mission critical data.
"At Omnium Worldwide, we are committed to technology investments that assist our employees in being more productive," commented Duffy Boyle, CIO for Omnium Worldwide.
"We identified in our claims validation process key areas where our business can improve, and that's where Jacada solutions are an ideal fit. Using the Jacada unified service desktop will enable our personnel to validate claims faster and with greater accuracy, while heightening our staff's ability to more rapidly pinpoint overpaid claims."
