CosmoCom Upgrades Universe IP Suite Keith Dawson 02/01/2007 3:14 PM EST URL: http://www.callcentermagazine.com/shared/article/showArticle.jhtml?articleId=197002607 Melville, NY-based CosmoCom has released what it calls "a major upgrade" to its CosmoCall Universe (CCU) IP-based contact center software platform. This latest version focuses on Unified Customer Communications (UCC), the company says. This includes improvements to the suite's email and voicemail environments, rich call transfer capabilities, more reporting features, and more video call center and video self-service capabilities. CosmoCom's IP-based contact center technology, now in its fifth generation, debuted in 1996. The company says it was designed to bring together customer communications across every channel -- voice, email, even video -- and across the entire enterprise. "CosmoCom first coined the phrase 'unified customer communications' in 2000 to describe how our vision of voice and data convergence over IP would ultimately improve the customer experience," said CosmoCom CEO Ari Sonesh in a press release. "It's a terrific term to summarize exactly what CosmoCom has been doing all along. Now, in CCU version 5, we have delivered more tools to make that vision a reality."