The California-based, Five9, a provider of on-demand call center services, has introduced two call center packages designed for small businesses: The Five9 Call Center Suite, Small Business Edition and the Five9 Inbound Call Center, Small Business Edition.
According to Five 9, The Five9 Call Center Suite, Small Business Edition and Five9 Inbound Call Center, Small Business Edition are out-of-the-box tools that provide inbound and/or outbound call center functionality designed specifically for small teams that spend the majority of time on the phone as part of their daily activities.
The packages include four concurrent seat licenses, twelve phone lines, supervisor and administrator applications, as well as additional customer support and training features.
"The majority of small businesses don't think of themselves as being big enough to have a call center; however, when you speak to the owners of small businesses, they all have sales, collections and service departments. Five9's specially packaged on-demand call center offering for small businesses offers them the most affordable way to offer these business-critical capabilities," commented Brian Silverman, CEO of Five9.
"The comprehensive features in Five9's on-demand call center offering, can boost the bottom-line of a business by increasing customer contact, supporting employees who work remotely, and offering long distance rates of 50-85% lower than traditional rates, to name a few of the benefits."
