ING Canada has selected Jacada, a provider of unified desktop and process optimization solutions for customer service operations, to integrate a number of its legacy applications to deliver a more unified data presentation for its distribution channels.
ING Canada provides property and casualty insurance in Canada. It offers automobile, property and liability insurance to individuals and businesses through its insurance subsidiaries.
"We were looking for a more comprehensive understanding of our customers to continue to improve the quality of our product offering," remarked Denis Pouliot, vice president, Applications Development Quebec Region for ING Canada.
"The selection of Jacada process optimization solutions will facilitate the manner in which the ING Canada business units can do business," said Joe Horne, vice president of Americas Sales for Jacada.
"This further substantiates the significant business value Jacada brings to organizations when process complexities resulting from non-connected systems are simplified. Using Jacada process optimization solutions, businesses like ING Canada are able to increase their real-time access to customer data, which is critical in today's competitive marketplace."
