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Sharp Rees-Stealy

The Sharp Rees-Stealy Call center handles over 1.6 Million calls from more than 5000 Rees-Stealy members , employees and Sharp Health Care customers and physicians 7 days a week, 24 hours a day 365 days a year. Get a glimpse of the systems and processes that Sharp Rees-Stealy uses on a daily basis to ensure service levels and quality service in their 90 seat center.

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07/13/2007, 8:33 PM ET

Sharp Rees-Stealy has been serving the health care needs of San Diegans since 1923 when doctors Clarence Rees and Clair Stealy formed San Diego's first multispecialty medical group practice. Today, Sharp Rees-Stealy has 17 medical centers and more than 285 primary care doctors and specialists representing virtually every field of medicine.

Sharp Rees-Stealy's mission is to improve the health of its community through a caring partnership of patients, physicians and employees. Its goal is to offer quality services that set community standards and exceed expectations in a caring, convenient, affordable and accessible manner.

The SRS Call Center is located at the corporate headquarters for Sharp Healthcare in Kearny mesa, just north of downtown San Diego. At Sharp, passion for caring is shared by our physicians, nurses and more than 13,000 employees.

This collective awareness of our purposeful enterprise and the difference we make in our community makes Sharp a unique place to work, care for patients and practice medicine. The character of our people ensures that our caring at the bedside and for the community is second to none. Our high standards of clinical excellence and rich tradition of medical and administrative innovation make Sharp not only San Diego's health care leader but also a truly one-of-a-kind company.

  • NEC 2400 PBX with Internal 500 agent license

  • Navigator MIS

  • TFB CTI Server (Automated Call Back)

  • Three Spectrum type Wall Boards

  • Infocast agent desktop application

  • NICE Perform Quality Monitoring

  • Size: 90 Agents ( this includes 9 working lead agents)

  • Annual Call Volume 1.6 Million

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