CSA Travel Protection is dedicated to providing affordable travel insurance and emergency assistance services to protect your valuable investment and provide the peace of mind you deserve while traveling.

Since its inception in 1991, CSA has developed a reputation for standing behind its customers and evolving products and services to meet their needs.

Headquartered in San Diego, California, CSA Travel Protection is privately owned and employs 170 in-house and field employees. CSA runs multiple call centers, including its 35-member customer service center and 13-member claims center.

Call centers utilizes technology by the Interactive Intelligence Call Center Platform which includes:

Skills Based Routing

Integrated Recording

Unified Messaging

User-definable alarms

Cradle-to-grave Reporting

Desktop Interaction control

Come see how CSA Travel Protection provides extensive experience and superior customer service through their call center operations.

Monthly call volume: 25,000-30,000